If the connection between the bracelet and app is lost, a red “X” will appear:

To Reconnect, please follow these instructions:

  1. Make sure your phone is nearby

  2. Check if bracelet is charged (press pusher on the bracelet, if no LED lights up, the bracelet rechargeable battery is empty. Please charge 4 hours)

  3. Check if GPS is on (Android only)

  4. Force quit the app on your phone

  5. Turn your phone’s Bluetooth off and on again

  6. Re-open the app

Note: Force Quit the App and Reopen it again enables reconnection in almost all cases. See movie: Reconnect

If these steps did not reconnect, please proceed:

  1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset the Bluetooth system in the phone

  2. Turn your phone on again

  3. Re-open the app

If none of the above did not resolve, you will need to re-pair your bracelet:

  1. Go to settings in the app, scroll down to bottom and press Unpair

  2. Go to Bluetooth settings, find 287B > Click Forget Device/Unpair

  3. Force quit the app on your phone

  4. Re-open the app

  5. Follow pairing instructions

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