If the connection between the app and the cloud is lost, a red “X” will appear:

Click on the button Please Reconnect and follow instructions:

  1. Make sure your phone is connected to internet

  2. Force quit the app on your phone

  3. Turn your phone’s Airplane Mode off and on again

  4. Re-open the app

If these steps did not reconnect, please proceed:

  1. Shut down your phone (do not do restart; completely shut the phone off and turn it back on). This will fully reset your phone

  2. Turn your phone on again

  3. Re-open the app

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